Anonymous

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Verified Buyer
| map-marker Chandler, Arizona

This bank is ripoff and keeps money that is not theirs to keep

First Savings Bank - This bank is ripoff and keeps money that is not theirs to keep

I paid my balance off and even overpaid the balance on my credit card account from my family trust.. The check cleared my Bank on November 7th.

They told me that they are placing a hold on the check until December 1st. I asked for a refund of the overage that was paid and they said they could not issue a check for the overage until two weeks after the funds cleared. This is a total rip off and money grab. 3 weeks for a check to clear?

On an account that has a $4000.00 limit they limited me to 211.00.

They have 411.00 dollars as an overage and still they placed a limit - I told them to close my account out. I want my money that i overpaid back now.'

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User's recommendation: Dont do business with this Bank poot customer service and banking policy

Jennifer H Hbj
map-marker Sioux Falls, South Dakota

Can't Use It

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NO ACTUAL ONLINE BANKING NO TECH SUPPORT NO ACTUAL ACCOUNT NUMBER NO ACTUAL BANK NUMBER RIDICULOUS THAT I COULDN'T USE THE ACTUAL CREDIT UNTIL THE PHYSICAL CARD ARRIVED. ATTEMPTED TO USE CREDIT ON A ONE-MONTH TRIAL FOR MICROSOFT 365 AND WAS DECLINED OVER AND OVER.ON A TRANSACTION WHICH EVEN CHARGE MY CARD. I OWE THEM AN 80.00 FEE FOR OPENING AN ACCOUNT WHICH DOESN'T EXIST THAT IS SUPPOSED TO PROVIDE A CREDIT CARD WHICH ALLOWS CHARGES.
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Loss:
$80

Preferred solution: Let me actually charge *** on the card without declining.

User's recommendation: Beware

BARBARA ANN D

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Verified Reviewer

NO CREDIT CARD

I WAS SENT A MONTHLY STATEMENT BUT I HAVE NEVER RECEIVED A CARD !
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Cons:
  • Lousy customer service

Preferred solution: Deliver product or service ordered

Mike B Yie

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Verified Reviewer

Past due text but i dont have a card yet

I just received a text saying I'm past due on my card. I dont even have a card yet. So I wont pay until I get it
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User's recommendation: Billing before card received

Anonymous
map-marker Grand Rapids, Michigan

Sent pre approval and then denied with a hard inquiry on my credit report

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Sent pre approval for up to $1500 and then denied with a hard inquiry on my credit report. This card boasts help build your credit it did nothing but damage it more. Terrible company
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User's recommendation: dont do it

Anonymous
map-marker Chicago, Illinois

To apply over the phone with my application you sent me.

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No one call me yet.
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Carol D Ume
map-marker Marathon, Florida

Checking on the status of a credit card

They talked about lost or stolen cards
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Kelli H Cni

Lost card

I need to speak to a customer service representative
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Anonymous

Awful they really pissed me off

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They sent me a offer pre approved for $1500 and denied me what a Joke since my chapter 7 BK in January 2019 I have a car loan 25k 5 credit cards. Capital one, Credit one, Merrick bank and i have great income, i guess i declined $495 fee for service and accident insurance this bank is a rip off.
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Reason of review:
Poor customer service
Anonymous
map-marker Rochester, New York

Almost fell for it

I was considering applying to the prescreened offerI received in the mail. Thank you to all who have posted reviews for saving me from the dishonest business practices apparently used by this company.
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Dannelle W
map-marker San Diego, California

A mistake I made by getting this card

I currently have this card but Im not happy with it at all..they have charged me late fees when I make an early payment so its not good for a credit report. I contact customer service everytime to make sure my payment processes correctly but my statement usually shows extra fees/charges/interest that have to be removed by the company..again not great for a credit report. The first time the tele communications women was very nice but unfortunatley the last 2 times Ive been accused of causing the late fees until my account was looked up. Also there payment processing is very Out of Date so if your paying multiple times per month, your balance doesnt go down for a long time as if youve waited just up until the Due Date to pay the minimum wich is not great for building credit. Example I just paid my bill even though the minimum isnt due until May 1rst but it wont show up in the balance until May ...OK SO Im paying early to not pay as much interest but they are tagging it on anyway because the payment is taking 3 weeks to process.....Im about ready to just pay the minimum right on time ..its going to take a long time to pay it off anyway if my balance wont go down. Other cards I have , the payment is processed ASAP wich keeps my Over All Balance pretty Low..wich is what banks look for when they do credit approval. I am keeping the card only for Line of Credit purposes , to close it would leave a bad mark on my credit report but will not apply for a limit Increase or use the card much at all. Oh well, Lesson Learned...I would not choose this card, there are better options out there just research,pick 1 good card,keep your balance low, make your payments early,apply for a credit increase, re build a low credit score slowly.. I needed the credit numbers to increse quickly...back fired with this card.
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Reason of review:
Problems with payment
3 comments
Guest

I would just call the Federal Bank Examiner. I had this problem with CB&T in Georgia and made the call.

It took six months to get my credit report straight but it was on the bank to do it. In my case I purposely mailed checks so that I would have a record of when the check was processed, my bank statement to show transfer of funds and the loan statement showing it was applied 1-3 days after the due date. I made sure I paid two weeks early.

To say payments get lost or delayed is lame and probably from an employee. If they can't process timely, who is watching their "Secure" server?

Guest

Why not pay it on first savings com site. Mail payments can be delayed or lost for that matter.

Had the card almost 5 years.

I had no issues using the online site to pay them. Payments post and funds credited next day.

Guest
reply icon Replying to comment of Guest-1672623

I make payments on the Website , my credit is not updated the next day but rather the next billing cycle...its good if you need the card for credit to debt ratio, although, its a small limit..but it works. I pay the minimum as well as pay it right on time instead of early, due to the slllllooooow credit posting. Its not a bad card but I wasnt in the market for getting a card for any other purpose than to build quick credit for Rental Approval ..I would also reccomend the card for say College books, Stocking Groceries, that way you will know you are spending a chunk of credit ..due to the balance taking a while to post...you wont be waiting constantly for the next billing cycle to have the credit available.

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Jeffrey S Jti

Not the card to get

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This company is truly awful from there customer service reps to there supervisors and managers. They are rude and in no way are looking out to help their customers. I made a payment on time except it was made at 5:03 pm since it was after 5 the same day it was considered late. And a 25.00 late fee was charged I called to see if they would wave the fee the supervisor said no and hung up on me. This is not a company you should consider for a credit card when there are more reputable companies that want your business and will do right. skip First Savings they have a poor customer satisfaction rating
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2 comments
Remington Vai

I disagree with you, on the terms and conditions of the credit cards clearly say that payments on the due date MUST be made before 5pm, this is not your everyday bank or your friendly local credit union, what did you expect this is a credit card with high interest and bearable annual fee for folks like us who want to dip more into debt or try to rebuild credit. This is not a good card but its way better than first premier that charges monthly fee plus annual fee, incredible right?

but thats the way it is.

if you messed up with your payment, you are not being responsible enough, you have to get better on that, and dont complain, but learn from it. God bless you.

Guest
reply icon Replying to comment of Remington Vai

AMEN,PAY UR BILL BEFORE 5.

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Lucianna Rqf

To find about my new credit card

The phone rang and hung up without speaking to anyone
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Sandrea Rxg
map-marker Fort Wayne, Indiana

Default loan trying settle debt

Yes I'm trying to get ahold of the third party that has the delinquent account Cc
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Jamie L Ecs
map-marker Philadelphia, Pennsylvania

Don't use this card

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You can barely get caught up. If you are one day late on payment they charge you. Charge the minimum balance, you pay and prior to the next bill due, they will send you over limit due to the APR which is not included in the minimum payment and report to your credit report prior to the next billing cycle. This card WILL NOT help your credit if you do not pay on the exact date and more than the minimum balance.
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Reason of review:
Problems with payment

Preferred solution: Removal of bad credit reporting

1 comment
Guest

You were late. Accountability is a great thing.

Anna H Wba

Closed account

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Anna Harrington card was closed with no consent Anna Rocky Point
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About

Summary

First Savings Bank is an American financial establishment. First Savings Banks is also known as First National Bank. The bank has branch offices in such US states as Arizona, Nevada, Nebraska, South Dakota, New Mexico, and Texas. First Savings Bank is member FDIC. The bank claims to be committed to the customer service and customers. First Savings Bank provides a diverse range of banking products and financial services that include: personal banking, commercial banking, and corporate banking.

First Savings Bank provides loans, lines of credit, home mortgages, home equity loans, investment services, credit card services, wire transfers, foreign currency exchange, etc.

First Savings Bank reviews and complaints

First Savings Bank is ranked 190 out of 1246 in Banks category

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